Terms of Service

1. Who we are and what Pawnda is

Pawnda is operated by Kinovia LLC (“Kinovia,” “we,” “us”). You can reach us at support@pawnda.app.

Pawnda is a record-keeping and general guidance app for pet owners. It keeps your pet’s weight, breathing counts, hydration checks, incidents, photos, foods and documents in one place, and helps you decide whether and when to involve a veterinarian.

Kinovia also operates a separate portal used by veterinary practices. These Terms cover the Pawnda owner app and this website. A clinic’s use of the veterinary portal is governed by its own agreement with Kinovia.

Pawnda is offered in the United States and Canada. By creating an account or using Pawnda, you agree to these Terms.

2. Eligibility and age

You must be 18 or older to create a Pawnda account. When you sign up you confirm your age and your acceptance of these Terms and the Privacy Policy; we record that attestation with the document versions you accepted, the time, and the app or browser you used.

Pawnda is not directed to children under 13 and we do not knowingly collect information from them. If we learn that an account belongs to someone under 18, we close it and delete its data.

3. Pawnda is not veterinary care

Using Pawnda does not create a veterinarian–client–patient relationship. No part of Pawnda is a substitute for examination by a licensed veterinarian.

Pawnda does not diagnose, prescribe, dose or treat. Nothing you read in the app — an AI answer, a home-check result, a recall alert, a shared record — is a medical opinion about your animal. It is general information to help you observe your pet and decide when to call a professional.

In an emergency, call an emergency veterinary clinic or an animal poison control line immediately. Do not use Pawnda to decide whether an emergency is an emergency.

4. Ask Pawnda, the AI helper

Ask Pawnda generates answers with an artificial-intelligence model operated by a third-party model provider (Anthropic). Your question, any photo you attach, and a summary of your pet’s owner-recorded chart are sent to that provider to produce the answer. Section 4 of the Privacy Policy describes exactly what is sent.

AI output can be wrong, incomplete or out of date. Every reply carries the line “Not professional advice · AI can make mistakes,” and you agree not to rely on it as medical advice.

Questions that look like emergencies — trouble breathing, collapse, seizures, suspected poisoning, blood, straining to urinate, trauma, bloat, overheating — are intercepted before they reach the model. Instead of an answer you get a “call a vet now” panel. Those turns are free and are never counted against your plan.

Pawnda instructs the model never to name a condition, never to recommend or dose any medication, supplement or treatment, and never to reassure you that a symptom is nothing. If you ask for a diagnosis, a medicine or a dose, the helper declines and points you to a veterinarian. You agree not to try to circumvent those limits.

On the free plan, Ask Pawnda includes a set number of questions per calendar month. Emergency redirects, urgent photo reads, unreadable photos and failed requests do not use up that allowance. Prime includes unlimited questions.

5. At-home checks and home readings

The breath count, weigh-and-hug and skin-tent checks are measured by you, at home, with no clinical instrument. They are owner-recorded observations, not clinical measurements, and they are never verified by Pawnda or by a veterinarian before they are saved.

The reference bands the app shows — for example “under 30 breaths a minute at rest” — are general guidance, not a diagnosis and not a threshold for action. A home check never replaces a physical exam.

Readings you save become part of your pet’s chart. They are visible to any veterinarian you share the record with, and they appear on a share page exactly as you entered them.

6. Food-recall alerts

Recall alerts are matched against the foods you log — brand, product, lot and best-by — and against recall notices we hold. Matching is best-effort: names on a bag and names in a notice rarely agree word for word, so Pawnda matches loosely and can miss a recall or flag a food that is not actually affected. If you did not record a lot number, Pawnda still warns you and tells you to check the bag.

Pawnda is not a regulator and is not a substitute for the manufacturer’s or the regulator’s own notices. You remain responsible for checking those sources and for deciding what to do with a food.

An urgent-severity recall is unlocked for every plan as soon as it is published. Other recalls are unlocked within an hour of publication on Prime and after 7 days on the free plan; a free account is told that alerts are pending and when the next one unlocks, and is never denied an alert permanently.

Alerts appear when you open the app. Pawnda does not send push notifications today and does not promise that an alert will reach you within any particular period of time. Push notifications are planned, not shipped.

In demo and preview environments, recall entries and sample pets are fictional and are labelled “Sample data.” A real recall is never hidden behind sample data.

7. Your forwarding inbox

Each account is issued a unique forwarding address at pawnda.com, shown in the app. Mail sent to that address is filed into your account.

By forwarding mail, or asking a clinic to send records to that address, you confirm you have the right to share what those messages contain.

For every message we receive we store the sender’s address, the subject, the time it arrived, and its attachments. Mail from a sender you have not approved is held, unprocessed, until you decide. Approving a message files its attachments as records and approves that sender, so their future mail files itself automatically. Blocking a message drops its held attachments without processing them and blocks that sender until you ask us to change it.

Pawnda files a message against the pet whose name it recognises in the subject. If it recognises no name, the message is filed against the first pet on your account — which, if you have more than one, may not be the right one. Misfiled mail is your responsibility to correct — email support@pawnda.app and we will re-home or remove it.

Pawnda is not a party to your correspondence with your clinic and does not reply to mail on your behalf. We may reissue a forwarding address if it is abused or if the underlying mail domain changes; if we do, we will tell you.

8. Sharing your pet’s record

You can generate a link (and a QR code for it) that a veterinarian can open without a Pawnda account. The link only opens with the password you set — the recipient’s e-mail address or a code — and that password is the permission: anyone you give it to can read the page until the link expires or you revoke it. Links last 3 days by default and 7 days at most. A visitor without a Pawnda account can read and ask questions while the link is live but cannot download files; a signed-in veterinarian who unlocks the link keeps access to the pet’s chart until you revoke it.

A shared page shows your pet’s name, species, breed and birth date; the weights you recorded; the resting-breath counts you recorded; the skin-tent hydration checks you recorded; the incidents you logged, including your own free-text notes; and how many photos are in your pet’s story. It does not show your name or contact details, and it does not show the photos themselves.

You are responsible for who you show a link to. A link cannot be cancelled from the app today — if you need one killed before it expires, email support@pawnda.app and we will remove it.

When you send documents to a practice through Pawnda, that practice keeps its own copy under the veterinary recordkeeping rules that apply to it. Deleting your Pawnda account does not delete a clinic’s copy.

9. Your content and its accuracy

You keep ownership of everything you put into Pawnda. You grant Kinovia a worldwide, non-exclusive, royalty-free licence to store, process (including processing by our AI model provider as described in section 4), display and transmit that content for the purpose of operating the service for you. The licence ends when the content is deleted, except for copies already delivered to a veterinary practice and for backups awaiting their normal expiry.

You are responsible for the accuracy of what you enter: names, dates, weights, foods, lot numbers and notes. Pawnda charts what you give it and does not correct it.

You must not upload content you have no right to share, content about another person’s animal without their permission, or anything unlawful.

Records cannot be edited or exported from inside the app yet. Until they can, email support@pawnda.app to correct or obtain a copy of what we hold.

10. Plans: Free and Prime

The free plan includes one pet, unlimited home checks, photos and use of the forwarding address, other recalls unlocked after 7 days, and a limited number of Ask Pawnda questions each month.

Prime includes every pet in the household, other recalls unlocked within an hour of publication, unlimited Ask Pawnda questions, and breed-specific context in answers.

Urgent-severity notices are unlocked for every plan as soon as they are published; no plan holds one back. As section 6 says, alerts appear when you open the app: Pawnda does not send push notifications today and does not promise that an alert will reach you within any particular period of time.

Prime is not for sale yet. Every account is on the free plan and no fees are charged. When Prime is offered, it will be sold through the App Store, and purchase, renewal, cancellation and refunds will be governed by Apple’s terms and by the subscription terms shown at purchase.

We may add, change or withdraw plan features. If a change materially reduces what your plan includes, we will tell you first.

11. Acceptable use

Do not scrape or bulk-download the service, attempt to defeat the safety screening described in section 4, send mail to a Pawnda address while impersonating a clinic or another person, flood the forwarding inbox, probe other accounts, or use Pawnda to build a competing dataset.

We may rate-limit, suspend or close an account that does any of these.

12. Termination and deletion

You may close your account from the app: You → Delete my account. We record the request and erase your data within 30 days.

Two things survive that erasure: records already delivered to a veterinary practice, which the practice retains under its own obligations, and anything we are legally required to keep. We will tell you if that applies to you.

You can stop using Pawnda at any time. We may suspend or close an account for abuse, for legal reasons, or if we discontinue the service, with notice where it is practical to give it.

13. Disclaimers and limitation of liability

The service is provided “as is” and “as available.” To the fullest extent permitted by law, Kinovia disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that AI answers are accurate, that home readings are meaningful, that recall matching is complete or correct, that mail sent to your forwarding address will arrive or be filed against the right pet, or that the service will be uninterrupted.

To the fullest extent permitted by law, Kinovia is not liable for indirect, incidental, special, consequential or punitive damages, or for lost data, lost profits, or veterinary costs. Our total liability for any claim relating to the service is limited to the greater of the amount you paid Kinovia for the service in the 12 months before the claim and one hundred US dollars.

Nothing in these Terms excludes liability that cannot be excluded by law, including rights you may have under consumer-protection law in your US state or Canadian province.

14. Changes to these Terms

These Terms are versioned by date. We will post any new version here and in the app.

When a change is material — in particular any change to sections 3 through 8 — the app will ask you to accept the new version before you continue using it. Minor corrections that do not change your rights keep the same version number.

15. Governing law, disputes and contact

These Terms are governed by the laws of the state in which Kinovia LLC is organised, without regard to its conflict-of-laws rules, and the courts of that state have exclusive jurisdiction, except where the law of your home state or province gives you the right to bring a claim where you live.

Before starting a formal dispute, please write to us at support@pawnda.app so we can try to resolve it.

Kinovia LLC
Email: support@pawnda.app